24/7 Customer Support in Shared Web Hosting
Our Linux shared web hosting packages include 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our website hosting services well before you make a purchase or you're an existing customer and you have any kind of question or some problem, you'll be able to contact us any time, including weekends and holidays. We have many channels to get in touch with us - a couple of phone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more complex matters or any troubles that require more time to investigate and deal with. Unlike a number of other website hosting suppliers, our trouble tickets have a guaranteed maximum reply time of only 1 hour, therefore no matter what the problem is, it will be resolved timely and you will not waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try out our support services even before you aquire a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and common queries. Our representatives can help you pick the best plan or provide you with info about our servers, in order to verify if the system requirements for your sites are met. In case you are an active customer, you can also get in touch with us through electronic mail or through our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We warrant that if you use any of these two ways of correspondence, you'll get a response within a maximum of one hour and that’s 24/7, including weekends and official holidays. In case you've employed the web hosting services of other service providers, even large ones, you can compare the response time because it usually takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Web Hosting
If you get a virtual private server through us, you can use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local phone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. When you are a current customer and you want assistance with some technical issue which requires more time to analyze or resolve, you can open a ticket through your billing account or you will be able to send an e-mail and we will handle the issue and send you a reply within the hour. The answer time is warranted 24/7, which includes weekends and holidays, but for the majority of problems it takes less than half an hour to get assistance. Our support service covers the VPS as well as all of the pre-installed software it features, so if you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to get quick support in general, let alone when you manage a whole server, that's why each and every dedicated server that we provide features 24/7 support with 1-hour response time warranty whatever the issue. The service is totally free for all issues with the server or the software that was installed by our administrators during the setup, so you'll be able to get in touch with us as many times as you wish, even during holidays. You could either open a ticket from the billing section or you could send an e-mail message, and the actual response time for either rarely exceeds thirty minutes because we have administrators available 24x7x365. If you want general info about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers that we have on 3 different continents or you can employ our live chat service and consult with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you're able to include to your server package through your billing Control Panel.